1. Introduction
Welcome to InstaLoop AI. InstaLoop AI ("we," "us," or "our") operates a social media automation platform that helps businesses, creators, and users manage and automate their social media workflows through supported third-party platform APIs.
This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you use our website, application, and services (collectively, the "Service").
By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
2. Information We Collect
Account Information
When you create an InstaLoop AI account, we may collect:
- Full name
- Email address
- Password, stored using appropriate cryptographic hashing
- Profile information you choose to provide
- Workspace or business information you provide
Social Media Account Data
When you connect a supported social media account through the platform's official authentication or OAuth flow, we may receive and store information necessary to provide the requested automation services, including:
- Social media username and account ID
- Account profile information
- Account type and relevant business or creator information
- Access tokens required to authenticate API requests
- Follower, following, and engagement information where permitted by the applicable platform API
- Media and post metadata required for configured automation features
- Comments, mentions, messages, or other interactions where the relevant platform and permissions allow access
The specific information accessed depends on the social media platform, API permissions granted by you, and the features you choose to use.
Usage Data
We automatically collect certain information when you interact with the Service, including:
- IP address and approximate geographic location
- Browser type and version
- Pages visited and features used
- Date and time of access
- Referring URL
- Device type
- Operating system
- Service performance and diagnostic information
Billing Information
Payment processing may be handled by third-party payment providers.
We do not intend to store your full credit/debit card number, CVV, or other sensitive payment card details on our own servers where payment processing is handled directly by a third-party payment provider.
We may retain information such as:
- Payment provider customer ID
- Subscription plan and status
- Billing email address
- Invoice and payment history
- Limited payment information provided by the payment processor for identification or display purposes
3. How We Use Your Information
We use collected information to provide, maintain, secure, and improve InstaLoop AI.
Service Delivery
We may use your information to:
- Create and manage your InstaLoop AI account
- Authenticate and connect your social media accounts
- Provide requested automation features
- Process subscriptions and payments
- Provide customer support
- Maintain and improve the Service
- Communicate important service-related information
Automation
Information from connected social media accounts may be processed to operate the automations you configure, including:
- Monitoring configured triggers
- Processing comments, mentions, messages, keywords, or other supported events
- Performing automated actions based on your workflow rules
- Publishing or scheduling content where supported
- Managing contacts or interactions associated with your automations
- Storing automation configurations
- Storing templates and workflow settings
- Recording automation activity and execution status
InstaLoop AI processes connected social media data to perform actions you have requested or configured.
Analytics
We may process usage and engagement information to provide:
- Automation performance metrics
- Campaign performance insights
- Engagement analytics
- Delivery and response metrics
- Workflow execution history
- Usage statistics
- Service performance insights
Communication
We may use your email address to send:
- Account verification emails
- Password reset emails
- Billing receipts and subscription notifications
- Automation and service alerts
- Security notifications
- Important service announcements
- Product updates and feature announcements
You may opt out of non-essential marketing or promotional communications where applicable.
4. Social Media Platform Data
InstaLoop AI may integrate with third-party social media platforms through their official APIs and authentication systems.
We take the handling of platform data seriously and seek to comply with the applicable platform terms, developer policies, and API requirements.
What We Access
Depending on the platform you connect and the permissions you grant, InstaLoop AI may access:
- Account and profile information
- Posts and media metadata
- Comments and interactions
- Mentions and replies
- Direct messages or conversations where supported and authorized
- Engagement information
- Other information necessary to provide the specific automation feature you have enabled
We only request access to information that is necessary for the relevant features of the Service.
Access Tokens
Access tokens used to connect your social media accounts are stored using appropriate security measures.
Tokens are used to authenticate authorized API requests and are not intentionally exposed publicly, included in URLs, or disclosed to unauthorized parties.
Webhook and Event Data
Where supported, we may receive real-time notifications from third-party platforms regarding events such as new comments, mentions, messages, or other interactions.
This information may be processed to trigger the automations you have configured.
5. AI Features and Data
InstaLoop AI may provide artificial intelligence-powered features designed to assist with content creation, automation, recommendations, analysis, or other platform functionality.
Where AI features are used:
- Information may be processed to provide the requested AI functionality.
- AI-generated content may be based on information, instructions, or data you provide.
- You are responsible for reviewing AI-generated content before publishing or using it where appropriate.
- We do not represent that AI-generated output will always be accurate, complete, or suitable for your intended purpose.
We will not intentionally use private information from your connected social media accounts for unrelated purposes outside the operation and improvement of the Service, except where permitted by applicable law or otherwise disclosed to you.
6. Data Storage & Security
We implement commercially reasonable technical and organizational safeguards designed to protect your information. These measures may include:
- Encryption of data at rest where appropriate
- Encryption of data in transit using TLS/HTTPS
- Secure password hashing
- Restricted access to production systems
- Authentication and authorization controls
- Monitoring and logging of system access
- Secure database backups
- Security monitoring and vulnerability assessments
While we take reasonable steps to protect your information, no method of electronic storage or transmission over the Internet is completely secure.
We therefore cannot guarantee absolute security, but we are committed to protecting your information using appropriate safeguards.
8. Data Retention
We retain information only for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and fulfill the purposes described in this Privacy Policy.
Retention periods may vary depending on the type of information. For example:
| Data type | Retention |
|---|---|
| Account and profile data | Until account deletion, subject to legal requirements |
| Automation configurations | Until deleted or account deletion |
| Social media connection data | While the connection remains active or as otherwise necessary |
| Message/content data | As necessary to provide the relevant feature and according to applicable retention requirements |
| Analytics data | As reasonably necessary for service operations and analytics |
| Billing and invoice records | As required for legal and tax purposes |
| Server and security logs | For a limited period appropriate to security and operational needs |
After applicable retention periods expire, information will be deleted or anonymized where reasonably possible.
9. Your Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including:
- Right of Access: Request access to personal information we hold about you.
- Right to Rectification: Request correction of inaccurate information.
- Right to Erasure: Request deletion of your personal information, subject to applicable legal requirements.
- Right to Data Portability: Request a copy of certain information in a machine-readable format.
- Right to Restriction: Request restriction of certain processing activities.
- Right to Object: Object to certain processing activities where applicable.
- Right to Withdraw Consent: Withdraw consent where processing is based on your consent.
To exercise applicable rights, contact us using the information provided in the Contact Us section.
We may need to verify your identity before processing certain requests.
10. Data Deletion
You may request deletion of your InstaLoop AI account and associated personal information.
You may initiate account deletion through:
- The account settings available within InstaLoop AI, where provided; or
- Contacting our privacy/support team using the contact information below.
Upon receiving a valid deletion request, we will take reasonable steps to delete or anonymize information associated with your account, subject to applicable legal, security, and operational requirements. This may include:
- Account profile information
- Connected social media account information
- Access tokens
- Automation configurations
- Contact records
- Content and message data associated with your account
- Analytics data associated with your account
Certain information may need to be retained where required by law, including certain billing and transaction records, or where necessary to resolve disputes, prevent fraud, enforce agreements, or protect legitimate business interests.
12. Children's Privacy
The Service is not intended for individuals under the age of 16.
We do not knowingly collect personal information from children under 16.
If we become aware that an individual under 16 has provided personal information to us, we will take reasonable steps to delete that information.
If you believe a child has provided personal information to InstaLoop AI, please contact us so that we can take appropriate action.
13. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside.
These countries may have data protection laws that differ from those in your country.
Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.
Regardless of where your information is processed, we aim to apply appropriate security and privacy protections consistent with this Privacy Policy.
14. Third-Party Services
InstaLoop AI may contain integrations or links to third-party services.
When you connect or use a third-party service, that service may collect and process information according to its own privacy policy and terms.
We encourage you to review the privacy policies of any third-party platforms you connect to InstaLoop AI.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services
- Changes to our data practices
- Legal or regulatory requirements
- New features or integrations
- Security or operational considerations
When we make material changes, we may:
- Update the "Last updated" date at the top of this page.
- Provide notice through the Service.
- Send an email notification where appropriate or legally required.
We encourage you to periodically review this Privacy Policy.
Your continued use of the Service after changes become effective constitutes your acceptance of the revised Privacy Policy, to the extent permitted by applicable law.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or InstaLoop AI's data practices, please contact us:
General support
Email: helloinstaloop.ai@gmail.com
Help Centre: InstaLoop AI Help Centre
Office: E 24, Connaught Place, New Delhi, 110001